Location: South Africa
Items: Medicines, candy, toiletries
Rating: 1 of 5 stars
I ordered two boxes of Empacod (codeine 20mg + 500mg acetaminophen) tablets in March from this South African store only to never receive them. They did their part & shipped them--I know because I got the tracking number--but they never arrived & the tracking number didn't track the package beyond S. Africa. This was a big loss for me since the two boxes cost $58.
I contacted them in late July--4 full months after ordering--via email to let them know it never arrived & I hadn't received a letter from customs to say it was seized, but they never responded. Bummer. I don't know their policy on lost/stolen items that go missing in transit, but they could've at least taken the time to email me back. Even if they don't refund or reship, I would've appreciated an email telling me as much. I certainly wasn't asking for anything for free. I had another similar order go missing around the same time after clearing customs, so it's quite possible that's what happened here too. But it's all speculation since they didn't get back to me or look into it. IF customs is seizing these orders, they're doing so without sending any love letters which is unusual.
If you're thinking of ordering from this store, don't. Their tracking numbers don't work outside South Africa & they don't respond if your order goes missing en route. Empacod is a great product so I was stoked to find a potential source only to be let down in the end. I give them 1 of 5 stars for their selection & quick response to initial messages...none of which does much good if you don't receive your order.